What's changing in your Move Health agreement
Master Service Agreement, effective January 15, 2027 for existing customers, version msa-2026-10-19
This summary is for convenience. The Master Service Agreement controls. Section numbers refer to the updated agreement.
What isn't changing
| Topic | What it means for you | Section |
|---|---|---|
| Your current pricing and term | Fees, quantities and term on your current order form continue through the end of your current term | 13.13 |
| Renewal price cap | Renewal pricing can rise up to 7% unless we give 30 days' notice of different pricing, the same as today | 5.4 |
| Liability cap | Each party's liability is still capped at fees paid in the prior 12 months | 7.2 |
| Non-solicitation | Still 12 months after the agreement ends | 3.2 |
| Governing law | Still Indiana law, venue in Vanderburgh County | 13.1 |
| Your data | You still own all Customer Data | 4.2 |
New protections for you
| Topic | What it means for you | Section |
|---|---|---|
| Notice before changes | 30 days' emailed notice before any material change to the agreement | 13.12 |
| Right to exit | If you object to a change, you can terminate. If the change is material and adverse to you, we refund unused prepaid fees | 13.12 |
| Mid-term fee changes | Any change that adds fees during your term requires your acceptance | 2.1, 5.6 |
| Breach notification | We notify you within 72 hours of becoming aware of a Security Incident, written to fit Regulation S-P | 9.3, 9.4 |
| Security program | A written information security program, with our SOC 2 Type II report available on request | 9.1 |
| Subprocessors | Our vendors must meet confidentiality and security obligations, and we remain responsible for them | 9.2 |
| Data use | Beyond delivering the Services, we use your data only in HIPAA-standard de-identified form, and we never try to re-identify it | 1.10, 4.2 |
| Data export | On request within 30 days after the agreement ends, we export or return your data | 12.3 |
| HIPAA framework | A clear process for a Business Associate Agreement if one is ever required | 10 |
| Insurance disclaimer | Clear language that carriers and government programs, not Move Health, decide eligibility, coverage and premiums | 6.5 |
| Your clients' coverage | We keep servicing your clients' in-force coverage even if your agreement ends, at no extra charge to you, unless a client chooses another agent | 3.3 |
| Your client relationships | We never use your clients' information to solicit them for investment, brokerage, financial planning or other financial services | 3.3 |
| Limits on client data | We use client information you share only to provide the Services, consistent with Regulation S-P reuse and redisclosure limits, and never sell it | 8.2 |
| Contact compliance | We're responsible for TCPA and telemarketing consent before calling, texting or emailing your clients, and we honor opt-outs | 4.5 |
| Insurance | We carry professional liability (E&O) and cyber liability insurance, with a certificate available on request | 9.5 |
Worth knowing
| Topic | What it means for you | Section |
|---|---|---|
| Renewal | At your next renewal, pricing and terms can change under the agreement then in effect | 5.4, 13.13 |
| De-identified data after you leave | We may keep using de-identified data after the agreement ends. It can't identify you, your firm or your clients | 4.2 |
| Record retention | We keep insurance and enrollment records as long as law, regulators or servicing your clients' coverage requires | 4.2, 12.3 |
| Your security responsibilities | You're responsible for claims arising from security incidents caused by your users or their login credentials | 11.2 |
| Agreement vs. order form | The agreement controls over an order form unless the order form names the specific section it changes | 13.14 |
| Changes and continued use | Using the platform after a change takes effect counts as accepting it | 13.12 |
| Payment terms | Invoices are due on the payment terms in your order form. If your order form doesn't state payment terms, your current terms continue through your current term. After that, the default is 7 days from receipt of the invoice | 5.1, 13.13 |
| Insurance licensing and compensation | Your subscription pays for the platform and planning services, not for placing insurance. We never share carrier compensation with your firm, and only our licensed agents recommend or enroll specific plans | 3.4 |
| Client notices and consents | You confirm you've given clients the privacy notices the law requires, and you tell them Move Health will contact them. You're responsible for claims if those weren't provided | 4.5, 11.2 |
Questions? product@movehealth.io